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Refund Policy

We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it, or credit your account, subject to the below terms.

  • This Policy forms part of the NoTyLaces Terms and Conditions, and so words defined in the Terms and Conditions have the same meaning in this Policy, unless the context indicates otherwise. Nothing in this Policy is intended to limit your statutory rights in any way.

Preparing your products for a return

  • To ensure your request is processed as quickly as possible you are responsible for the following when returning your products;

  • package your products safely and securely for protection during transit;

  • clearly mark your return reference number on the outside of the parcel; and

  • include all accessories and parts that were sold with the product.

  • Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.

Unwanted products

  • You can return an unwanted product to us at no charge, provided:

    • it is , with the original labels and stickers still attached;

    • save in relation to Unboxed Deals, reconditioned products and used products, it is in the , which must be undamaged and in its original condition with all seals still intact (if applicable). Please refer to our FAQs for some examples;

    • you log a return on the Website of delivery to you or collection by you of the unwanted product. After 30 days, you can only return a product if it is defective.

Changed your mind?

  • Where you have changed your mind and would like a credit for a product, you can return it

  • Product can be retuned using the South African Post office.

  • Want to exchange?

    • Our product can be exchanged for a different size or colour variation, provided that such variation is available

    • Products damaged on delivery

    • Should a product be damaged or missing any parts at the time of delivery,  please notify us within 7 days of such delivery / collection by email.

  • We will arrange to collect the product from you at no charge. We will  replace the product as soon as possible with the same product or credit your account with the purchase price of the product (or refund you if that is your preference).

  • Defective products

  • We do our best to ensure that the products we deliver to you are of a high quality,  and in good working order and without defects.

  • A defect is a material imperfection in the manufacture of a product​​


NoTyLaces shall not be bound by any incorrect information regarding our Goods displayed on any third party websites.

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